Support
Help, safety and your account. Most answers are inside the app. If you are stuck, start here.
Help Center
- How do I play?
- Open How to Play for the three-step overview and the complete rules. How to Play
- Which mode should I pick?
- Game Modes explains Quick and Full matches, and Classic or Thief rules. Game Modes
- I lost my progress on a new phone.
- Link Apple, Google or Facebook in Settings before you switch phones, then sign in with the same account on the new one.
- A purchase did not arrive.
- Open the shop and use Restore purchases. If it still does not appear, contact us with the store receipt.
Contact us
Write to us and include your player name, your phone model and what happened.
You can also send a report from inside the app: open a player or a table and choose Report.
Safety and reporting
- Written chat is ready-made phrases and stickers only, so there is no free typing between players.
- Voice chat is optional. Only players at your table hear you, and you can mute anyone.
- To report a player, open their profile or the table and choose Report. Our team reviews every report and can suspend an account.
- Offensive names, cheating and abuse break the Terms of Use and lead to suspension.
Delete your account
You can delete your account and its data at any time, inside the app.
- Open SKROOZ and go to Settings.
- Choose “Delete my account”.
- Confirm. The account and all its data are deleted at once; coins and gems are lost.
A copy stays in protected backups for at most 14 days and is then deleted automatically. Purchase records held by Apple and Google follow their own policies. Cannot open the app? Contact us from the email you used, and we will delete the account for you.
More details are in the Privacy Policy.
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